What are dual SIM and eSIM? how to use them (2023)

An eSIM (short for embedded SIM) is a digital SIM card embedded in certain mobile devices. It allows you to activate a plan with a phone number without the need for a physical SIM card.

You can activate an eSIM on any eSIM-enabled device with Bell postpaid or prepaid plans.Know more.

To administer your eSIM,Enter not MyBell.

Dual SIM gives you two phone numbers on one smartphone for calling and texting (SMS and MMS). For example, you can have separate home and work numbers, or add a second line when traveling internationally.

The two phone numbers can be on the same account, on different accounts, or on different carriers (for example, a Bell Mobility line and an international carrier line).

The Dual SIM service is offered through a combination of a physical SIM card and an eSIM.

If you have activated an eSIM on a Bell Mobility phone number, simply follow the steps below to set up your service. find out howEnable eSIM on the doorbell.

To set up your eSIM, your iPhone must be running iOS 13.0 or later and be connected to Wi-Fi (or the cellular network).

1. Go toDefinitions>cell>Add eSIM (orAdd mobile phone plan).
2. To chooseUse QR code.
3. The camera app opens. Scan the following QR code and follow the instructions:
   

Alternatively, you can manually enter the details if required:

1. To chooseEnter details manually.
2. In themSM-DP+-DirectionField, paste or write:
   CUST-011-V4-PROD-ATL2.GDSB.NET
3. Leave themActivation codeempty field.

If you have activated an eSIM on a Bell Mobility phone number, simply follow the steps below to set up your service. find out howEnable eSIM on the doorbell.

To set up your eSIM, your Samsung device must be running Android 12.0 or higher and be connected to Wi-Fi (or cellular network).

1. OpenSettings > Connections > SIM card manager.
2. To chooseAdd a mobile plan > Scan the QR code of the mobile operator.
3. The chamber opens. Scan the following QR code and follow the instructions:
   

If necessary, you can manually enter the details:

1. To chooseEnter the activation code.
2. In the Activation Code field, paste or type the following:
   CUST-011-V4-PROD-ATL2.GDSB.NET
3. Follow the instructions on the screen.

If you have activated an eSIM on a Bell Mobility phone number, simply follow the steps below to set up your service. find out howEnable eSIM on the doorbell.

Google Pixel

To set up your eSIM, your Google Pixel phone must be running Android 10 or later and be connected to Wi-Fi (or cellular).

1. Go toAttitudes>Networks and Internet.
2. ToqueSIM.
3. To chooseDownload a SIM card.
4. To choosenextand follow the steps.
5. To chooseActivate.

Note: When asked to confirm your network, select Doorbell as the network.

What iPhone models are compatible with eSIM?

• iPhone XS, iPhone XS Max, iPhone XR and iPhone 11 or later are eSIM compatible.

  To use- If your iPhone 14 or iPhone 14 Pro does not have a physical SIM tray (if purchased in the US), you will need to activate it with an eSIM.

Do I need a Wi-Fi network to activate my eSIM?

• To activate an eSIM on iPhone, you need a Wi-Fi or cellular connection.

Can I use dual eSIM mode with both lines on my iPhone?

• If you have an iPhone 13 or 14 series device or an iPhone SE (3rd generation), you can activate both lines on the eSIM.

Can I transfer my physical SIM to my eSIM or my eSIM to my physical SIM on my iPhone?

• To transfer your physical SIM card to an eSIM, manage your SIM settings atmicampanaor visit oneBell-Laden.

  To use: Apple eSIM Quick Transfer is not yet supported in Canada.

Can I transfer my phone number from my Android device to an eSIM on my new iPhone?

• You can transfer a physical SIM card from an Android device to an eSIM on a new iPhone by signing in tomicampanaor visit oneBell-Laden.

What rates exist for the two lines?

• Both lines can be activated on any Bell Mobility smartphonequotes🇧🇷 You can choose to have a voice and text plan or a voice and data plan on both lines.

If I'm traveling to Canada from abroad, can I download an eSIM on the Bell network?

• travelers canActivate an eSIM with our prepaid plansYou need an authorized credit card to complete the transaction.

If I have an iPhone 14 or iPhone 14 Pro with eSIM only, can I use it on the Bell network?

• if you canActivate an unlocked iPhone 14 with eSIM onlyor iPhone 14 Pro on the Bell network.

I have two Bell Mobility phone numbers on two separate devices. Can I move one of my phone numbers to an eSIM so I have both phone numbers on one smartphone?

• Yes, as long as you have an eSIM compatible device. You can manage SIM settings by signing in tomicampanaor visiting oneBell-Laden.

Can both lines be connected to the network at the same time?

• Yes, both lines can be connected to the network at all times for voice calls and call waiting alerts when a second call comes in. However, data usage charges may apply for concurrent incoming or outgoing voice calls when used.apple service.

How do I configure my Dual SIM device to use both lines at the same time?

1. Go to Settings on your iPhone.
2. Under General, make sure your software has been updated to iOS 13.0 or later.
3. Activate the Wi-Fi calling option in Settings > Phone > Wi-Fi calling on each of the two lines. For more information on how to set up this feature on your device, seeWi-Fi calling.
4. Choose Mobile data and choose a default line (Line 1 or Line 2).
5. Set Allow Cell Switching to ON to allow your iPhone to use both lines based on coverage and availability.

How can I transfer my existing Bell eSIM to a new iPhone Dual SIM?

• Transfer your existing Bell eSIM by signing up withmicampanaor visiting oneBell-Laden🇧🇷 Please have your current eSIM phone number and the EID of the new dual SIM device you are transferring to. (You can find this on the packaging or in the settings of the new dual-SIM iPhone in Settings > General > About > General EID.)

What happens to my cell phone plan if I delete my eSIM?

• Deleting your eSIM does not cancel your cellular plan. You can restore your eSIM by logging intomicampanaor visiting oneBell-Laden

How can I find out what phone number I'm using?

• The default names for the phone lines are "Primary" and "Secondary". To create your own labels, go to Settings > Cellular or Cellular on your iPhone. For example, you can name your rows Work and Home or whatever.
• Use these labels when choosing which phone number to use to make or receive calls and text messages, to set a mobile data number, and to assign a number to your contacts so they know which number to use when calling or texting.

If I have a data plan on both lines, what data plan will I use and will I be charged?

• Both lines can support data plans, but only one number can use mobile data at a time. If you want your iPhone to use cellular data from both plans based on coverage and availability, turn on Allow cellular data sharing.
• Your data usage is on the line you assign as the preferred line in your iPhone's cellular settings. You can switch to your other line at any time within these settings. For example, you can use data from the "Work" row during business hours and switch to the "Personal" row after work. Please see the for more details.Apple support page.

Can I use data during a call?

• Yes, if you enable Allow mobile data exchange, this number will automatically switch to use voice and data on your voice-only number during a voice call. This allows you to use voice and data during the call.
• However, if you disable Allow mobile data exchange and make a call using a voice number other than the designated mobile data number, mobile data will not work during the call.
• You can also access Wi-Fi on both lines, no matter which line you choose for your data usage.
• For more information on how to change your mobile data number, seeApple support page.

How will I be charged for voice and messaging services?

• Voice and messages are charged according to the rate of the line used for each activity. Dual SIM allows you to choose which line you want to use for each call and text message.

• Just as you can choose which line to call, text or use data while in Canada, you can do the same when roaming. Note: You will receive your Bell roam notifications for both lines in the same message thread. It is important to pay attention to the line indicator (Line 1 or Line 2) in the message thread to know which line you are roaming on, especially if you have different roaming capabilities on each line.
• Data roaming charges may apply if both lines are used for simultaneous voice calls.

Does E9-1-1 and T9-1-1 work on both lines?

• Both lines have the option of dialing 9-1-1. When E9-1-1 is available, the caller's number and approximate location will be provided, regardless of the line used.
• Enabling Wi-Fi Calling on both lines affects calls to 9-1-1. If you call 9-1-1 from Line 1 and your phone is disconnected and you receive another call on Line 2, you will not receive a notification when the 9-1-1 operator calls you back.

For T9-1-1, each line must be registered separately.Register for T9-1-1.

How do I access my voicemail with Dual SIM on an iPhone?

The voicemail message waiting indicator, shown as a red dot on the voicemail icon, indicates that you have received an unheard voicemail message from your primary line. The secondary line does not have a voicemail message waiting indicator.

To search for voicemail messages on your secondary line:

1. Change the dial pad to the secondary line.
2. hold the1to access your secondary line voicemail.
3. If a password has been set, you may be prompted to enter it.

Or you can change the main line of your iPhone:

1. Go toDefinitions>cell>default voice lineto change your principal.

Can I transfer my physical SIM to my eSIM or my eSIM to my physical SIM on my Android?

• Yes. You can manage your SIM settings by signing in tomicampanaor visit oneBell-Laden

What rates exist for the two lines?

• Each line can be activated with unlimited data, connect everything or bring your own devicequotes🇧🇷 You can choose to have a voice and text plan or a voice and data plan on both lines.

I have two Bell Mobility phone numbers on two separate devices. Can I move one of my phone numbers to an eSIM so I have both phone numbers on one smartphone?

• Yes. You can manage your SIM settings by signing in tomicampanaor visit oneBell-Laden

• Go to Settings > Network & Internet
• Tap the pencil icon next to the tag you want to edit.
• Enter the new designation.

• Transfer your existing Bell eSIM by logging into MyBell or by visiting a Bell Store. Please have your current eSIM phone number and the EID of the new dual SIM device you are transferring to. (You can find this in the box or in the settings of the new dual SIM Google Pixel in Settings > About phone > SIM status.)

If I have a data plan on both lines, what data plan will I use and will I be charged?

• Both lines can support data plans; However, you can only access the data plan for one line at a time. Therefore, you cannot access both data plans at the same time.
• Your data usage results from the default data plan you selected in your Google Pixel's Internet & network settings. You can switch to your other line's data plan at any time within these settings. For example, you can use data from the "Work" row during business hours and switch to the "Personal" row after work. For more information, see the information ongoogle support site.

Can I use data during a call?

• Yes, but only one row can use data at a time.
• If you're on a call using a line that hasn't been set as your preferred data line, you won't be able to access data on that line during a call unless you enable in-call data in your network and Internet settings.
• You can also access Wi-Fi on both lines, regardless of which line you have selected.
• For more information on how to change your preferred data row, seegoogle support site.

How will I be charged for voice and messaging services?

• Voice and messages are charged according to the rate of the line used for each activity. Dual SIM allows you to choose which line you want to use for each call and text message.

Can both lines be connected to the network at the same time?

• Yes, both lines are always connected to the network. However, if you are on a call on one line (for example, line 1), the other line (for example, line 2) will automatically go on hold. This means that if someone tries to call you on Line 2 while you are on a call on Line 1, you will not receive a call waiting notification for the incoming call. Instead, that call is routed to your voicemail on Line 2.
• Please note that this will affect 9-1-1 calls. If you call 9-1-1 from Line 1 and your phone is disconnected and you receive another call on Line 2, you will not receive a notification when the 9-1-1 operator calls you back.

What happens while roaming?

• Just as you can choose which line to call, text or use data while in Canada, you can do the same when roaming. Note: You will receive your Bell roam notifications for both lines in the same message thread. It is important to pay attention to the line indicator (Line 1 or Line 2) in the message thread to know which line you are roaming on, especially if you have different roaming capabilities on each line.

Does E9-1-1 and T9-1-1 work on both lines?

• Both lines have the option of dialing 9-1-1. When E9-1-1 is available, the caller's number and approximate location will be provided, regardless of the line used.

For T9-1-1, each line must be registered separately.Register for T9-1-1